A Seinfeld Moment
Today, I had a phone conversation that was truly part of a Seinfeld episode. As you might know, Orlando is the king of the toll road. All the bypass highways are toll roads. So, Kim and I have “Sunpass” transponders in our cars, which automatically pay our tolls, so we don’t have to stop, or even slow down. I have the Sunpass’ on auto replenishment, so that when the prepaid balance drops below a certain level, they automatically debit my checking account for another $25.00.
Last week, I changed banks (a long story in itself), so I went online to change the debit card information I had on the auto replenishment. Over the past 3 days, each time Kim has gone through a Sunpass lane, the transponder beeped indicating we had no money in the account. I went online, and they credit card number had reverted back to the cancelled card. So, I changed it again, got the confirmation that it was done, and even called Sunpass to ask them why this happened. They assured me everything was ok.
Today, Kim gets another 3 beep warning while going through the toll booth. I called Sunpass again, and discussed the issue. This is where it gets interesting. This is the juxt of the conversation:
Sunpass: “Just because you get a confirmation that your credit card went through, doesn’t mean it actually happened!”
Me: “Isn’t that the definition of confirmation? Confirming that something took
place?”
Sunpass: “Sir, I know what a confirmation is.”
Me: “Apparently, you don’t, or my wife would not have gotten a violation this
morning!”
I felt like Jerry when he was reserving a car.
Last week, I changed banks (a long story in itself), so I went online to change the debit card information I had on the auto replenishment. Over the past 3 days, each time Kim has gone through a Sunpass lane, the transponder beeped indicating we had no money in the account. I went online, and they credit card number had reverted back to the cancelled card. So, I changed it again, got the confirmation that it was done, and even called Sunpass to ask them why this happened. They assured me everything was ok.
Today, Kim gets another 3 beep warning while going through the toll booth. I called Sunpass again, and discussed the issue. This is where it gets interesting. This is the juxt of the conversation:
Sunpass: “Just because you get a confirmation that your credit card went through, doesn’t mean it actually happened!”
Me: “Isn’t that the definition of confirmation? Confirming that something took
place?”
Sunpass: “Sir, I know what a confirmation is.”
Me: “Apparently, you don’t, or my wife would not have gotten a violation this
morning!”
I felt like Jerry when he was reserving a car.
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